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Full Time Fulltime / Internship

Intership for Customer Service / 1 month ago

Kuala Lumpur

https://wma.my/
RM500
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Customer Support:Respond to customer inquiries via phone, email, live chat, or social media platforms.
Resolve customer issues, complaints, or requests, ensuring satisfaction and a positive customer experience.
Help with returns, exchanges, and refunds (if applicable).
Product or Service Knowledge:

Learn the company’s products, services, and policies to provide accurate and helpful information to customers.
Assist customers in troubleshooting problems or guiding them through technical processes.
Documenting Interactions:

Record details of customer interactions, feedback, and complaints in the company’s CRM (Customer Relationship Management) system.
Update customer profiles and ensure data is accurate.
Collaboration:

Work with other departments (e.g., sales, technical support) to escalate issues that require additional assistance.
Provide feedback on recurring customer issues, suggesting possible improvements or solutions.
Process Improvement:

Participate in team meetings to discuss ways to improve customer satisfaction and efficiency.
Assist in improving FAQ pages, customer service scripts, or help desk resources.
Administrative Support:

Help with data entry, organizing records, and managing customer service workflows.

Please whatapps at 014-3299843

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Job Information

  • Views
    114
  • Date Posted
    December 18, 2024
  • Location
    Kuala Lumpur
  • Job Title
    Intership for Customer Service
  • Experience
    1 Year
  • Qualification
    Diploma
  • Gender
    Both
  • Offered Salary
    RM500
Intership for Customer Service
  • Company
    Kuala Lumpur
  • Phone
    +6019-5498656
  • Email
    uni@wma.my
  • Website
    https://wma.my/
  • Address
    Kuala Lumpur
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